Scope and site operator
This policy explains how Hengjia Auto Accessories handles personal information submitted through hengjia-auto.com. The website is a business-to-business product catalogue and enquiry service; it does not take online payments.
Information we collect
When you send an enquiry, we may collect your name, company, business email, phone or WhatsApp number, country or region, buyer role, preferred reply method, message, selected products, quantities and customization notes.
We may also process the source page, site language, submission time, browser and server log data, and limited security or rate-limit data derived from an IP address. Product selections are stored in your browser local storage until you submit or clear the enquiry basket.
How we use information
We use the information to review and respond to requests, prepare and follow up quotations, provide product support, keep business enquiry records, protect the site from abuse and maintain the website.
How information is shared
Information is available only to authorized personnel and service providers that support website hosting, email delivery and business communications. It may also be disclosed to professional advisers or authorities when required by law. We do not sell personal information.
Cookies and local storage
The website may use necessary WordPress, language and security cookies. The enquiry basket uses browser local storage so selected products remain available while you browse. You can remove this data by clearing the basket or your browser storage.
Retention and international processing
Enquiry records are retained only as long as reasonably needed to respond, manage the business relationship, meet record-keeping obligations and resolve disputes. Hosting, email or business operations may process information in more than one country; appropriate access controls are used for those operations.
Your choices and rights
You may ask to access, correct or delete information associated with an enquiry, or object to further contact, subject to applicable law and necessary business records. Submit a request through the Contact page and include enough information for us to identify the relevant enquiry; identity verification may be required.
Security and updates
We use reasonable technical and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure. We may update this policy when the website or business process changes. Last updated: 16 September 2026.